Unfortunately sometimes we see verification issues from Instagram. This can be when you're logging in from a lot of devices, when you first add your account to us, or sometimes (unfortunately) when Instagram just decides to check your login.
Essentially, we need to login to your account from our offices in Australia in order to be able to post for you.
So if you see a verification from Instagram asking that if a login using Android in Australia was you, please click "it was me" - it probably was us!
It's important to note that you should always have access to the email address and/or phone number associated with your Instagram account(s), and this is one of the reasons why! We include a prompt when adding accounts to ask you to make sure this is the case, although we know that's not very useful to say if you're now in the situation that you haven't.
If you have an account with a verification issue, there are two ways of solving it.
The fastest way is to use what we call "self-verification".
This is where we check the login, and when it fails (asking us to verify), you do the following:
- Open that Instagram account on your phone (preferably) or web (can work sometimes)
- It should show you a verification page, or ask you to verify that "it was you" who logged in
- Click "it was me" and / or verify the account
- Go back to Sked Social, and click the check login button again.
If the check login button is not present, you can click 'reconnect and check login' under account actions:
We'll check the login again, and usually these will come back successfully.
The good part about self-verification is that you can just wait for us to email you when the original login check fails. Sometimes at peak times, it can take a bit of time for us to have a device ready to do a login check (as we generally prioritise photos and videos to go out above login checks). If this happens, you'll be able to go and grab a coffee or do some other work, and then follow the steps above when you receive an email about the verification failing.
The "code" method: a slower way but a potential backup is through providing us the code Instagram emails you.
This is where you send us the code that Instagram emails or SMSes you after we try and login. It can work well for some customers for whom self-verification isn't working, but at peak times, you may be waiting quite some time until a job becomes available.
If you choose to verify this way, you will need to have access to the email or phone number that is associated with the relevant Instagram account(s). We require all customers to have access to these (you tick a box saying so when you first add the account) for exactly this reason.
To verify using this method, just contact our team and we can walk you through adding the account. The best way to do it is via chat - then we can do it while you're there and can provide the code straight after it's sent.
If you get a "Bad Request (400)" error after submitting the "it was me" form
If you get this error, try hitting "back" on your phone then clicking login again - that usually fixes it. We're not sure what the actual error is, but usually that will make things work again!
If you have any questions, please feel free to reach out to our team.