Verification required error
Naomi Gaeng avatar
Written by Naomi Gaeng
Updated over a week ago

Have two factor authentication set up? You may be getting this verification error if it's not set up correctly via an authentication app. View detailed instructions here.

Unfortunately sometimes we see verification issues from Instagram. This can be for various reasons, for example:

  • When you're logging in from a lot of devices

  • When you first add your account to us

  • You haven't got your 2fa set up properly

Or sometimes (unfortunately) when Instagram just decides to check your login.

Essentially, we need to login to your account from our offices in Melbourne, Australia in order to be able to post for you.

So if you see a verification from Instagram asking that if a login using Android in Australia was you, please click "it was me" - it probably was us! The screenshot we get looks like this:

As you can see in the image above, it needs you to verify that you're legitimate before we can sign in. You will need to login to Instagram on your device (sometimes the error won't appear on the web), and see if it gives you a verification screen like above. You can also check here.

If you request to verify via email, the emails from Instagram can sometimes take 5-10 minutes to come through, and can appear in your spam/junk box sometimes. The phone option will only appear if you have a mobile phone number attached to the account, which we recommend as Instagram can give us other errors as a result.

To fix this issue:

Resolve the login issue (using the emailed or SMS'd login code), and click "It was me" when you get a screen like this:

Login to Sked, go to the accounts page and click the "reconnect account" button. 

We will check the account in a few minutes – you will receive an email saying it's good to go, and the status will update on the 'social accounts' page (note: you'll have to refresh the page!). Expect this to take no longer than 15 minutes. If it does, please contact our support team here.

Until we have successfully logged into your account, we won't try and post any images or video you upload. This is because we know the login doesn't work, so we don't waste time and delay other posts until we know it is okay. If you have 2 factor authentication on your account, you'll follow the steps outlined here.

If you have any problems, just reach out to our team and we will be happy to assist!

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