Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Enable and Troubleshoot Missing Meta Ad Accounts in Sked Social

This article explains common issues when Meta ad accounts do not appear in Sked Social (for example in Custom Reporting) and how to enable and manage access to your Meta ad accounts.

Summary

  • If Meta ad accounts are not appearing in the platform or in reports, confirm those ad accounts are selected in your Meta Ads settings inside Sked Social. This only needs to be enabled once.

Confirming and enabling your Meta ad accounts

  1. Open the Meta Ads settings page in Sked Social: https://app.skedsocial.com/dashboard/profile/meta-ads-settings
  2. On that page, ensure the correct ad accounts are ticked/selected.
  3. Save or confirm any changes shown on the settings page.

Notes about settings and access

  • Enabling an ad account in the Meta Ads settings is a one-time action; you only need to enable the account once.
  • The Meta Ads process was updated to add an extra layer of control over which ad accounts can be accessed, preventing users from automatically seeing all ad accounts.

Troubleshooting tips

  • If an expected ad account is not listed to select, verify you have the appropriate permissions for that ad account in Meta (confirm access on Facebook Business Manager or Ads Manager).
  • After ticking/selecting an ad account, check the relevant reporting or feature (for example, Custom Reporting) to confirm the account now appears.
  • If issues persist after selecting the ad account, try refreshing the settings page and re-checking the selection.

Conclusion To resolve missing Meta ad accounts in Sked Social features like Custom Reporting, go to the Meta Ads settings page and tick/select the relevant ad accounts. This is a one-time enablement and the platform’s recent changes ensure finer control over which ad accounts users can access.