How to Use Internal Comments and External Notes in Approvals in Sked

What are Internal Comments and External Notes?

Internal Comments and External Notes make it easy to share the right feedback with the right people.
Use Internal Comments to collaborate privately with your team, or switch to External Notes to leave client-facing feedback and context that’s visible in your external review portal/review links.

How do they work?

Internal Comments:
By default, your comments are private and just for your team. Use Internal Comments to discuss, tag colleagues, and keep your workflow tidy. We'll never show these on review links, so you can plan and create in private.

External Notes:
When you need to provide feedback, instructions, or context for your clients or external reviewers, toggle to External Comments. These are shown in your external review portal and clearly marked as public notes

Switching Between Internal Comments and Approval Notes

Go to the comment section while editing a post.
Use the toggle to select either Internal Comment or External Note.
Type your message—you can @mention team members in Internal.
Hit Post. External comments appear instantly in the external review portal for clients and stakeholders.
The toggle will return to the Internal state after any external note.

Visual Indicators

Internal Comments and External Notes are clearly labeled and color-coded for quick identification.
Posts with External Notes stand out—no more searching for feedback that needs client action.
Each comment and note is time-stamped and shows the author.
The same primary and secondary colour systems are used as the Inbox, with Blue and Yellow indicating Comments vs Notes.

User Controls

Each user on Sked can be restricted from using the External Notes feature, they will only be able to post Internal comments visible to the team.

This is a global permission for a user profile across all accounts they have access to, and is not an account by account setting.

Link Controls

Links have controls on the information that is show to reviewers, on a link-by-link basis.

External comments can be hidden for a link. Note due to the nature of review links, this setting won't prevent users from leaving External Notes on posts, they just won't be visible.
Post status changes can also be hidden, so reviewers won't see updates as the post moved through creative phases.
Reviewers will always see external feedback on posts, even if it came from a seperate link.

FAQs

Who sees External Notes?
Anyone with access to your external review portal (clients, external stakeholders, and your team).

Can I edit or delete an internal comment?
Yes. Use the options menu next to any comment or note to edit or delete. Users can delete or edit their own comments, or administrators can delete any note or comment.

Will clients get notified about Approval Notes?
No. Because the links aren't tied to a user, there's no notification endpoint for use to send an email or bell icon to. We think notifications are best handled on the status change level, and not a comment level for reviewers.

Can I use both on the same post?
Absolutely! Use Internal Comments for private team chat, Approval Notes for client feedback or context.

Can an update be both Internal and External?
No, you can choose from one or the other.

Where to Find Approval Notes

You’ll find Approval Notes in the Create and Edit Post screens, as well as on the external review portal.