Setting Up Notifications in Sked
Decide where you get notified. From content that needs approval to teammates mentioning you - we have you covered. Here is how to set it up.
The three kinds of notifications
- Account level notifications. These email notifications include account specific details like a failed post, and weekly and monthly insights summaries.
- Brand or Group notifications. Things that happen to all accounts in a group, like a post that needs approval or a change in sentiment. Sent to all subscribers, you choose where they receive them.
- Mentions. Any time you are @ mentioned you’ll be emailed regardless of your other notification settings.
Where notifications reach you
You call the shots, from Slack to email.
- In the app. The bell icon in Sked Social keeps a running list you can filter.
- Email. Sent straight to your inbox.
- Mobile push. Alerts on your phone through the Sked Social mobile app.
- Slack or Microsoft Teams. Route alerts into the chat tool your team already uses.
Set up notifications for a group or brand
These are the alerts about your social accounts. Each person on your team sets their own preferences, per group.
- Go to Manage Accounts and open the group you want.
- Click the pencil icon to edit the group.
- Turn on notifications for the group, then choose which alerts you want and which channels they use.
Common alerts you can set here:
- A social account gets disconnected.
- A negative comment comes in.
- A post fails to publish. This one can also send a push alert.
- A post moves a step through approval.
- A keyword or trend you are watching spikes.
If you are not seeing group alerts: Notifications for a group are off until you turn them on. Open the group, switch notifications on, then pick your channels. Without that first step, the channel choices stay greyed out.
Automatic email updates and recaps
Some things come to you automatically via beyond the settings above.
- A post failed to publish. Sked Social emails you so you can fix it and reschedule. If you also want this in-app, on your phone, or in chat, turn on the failed-post alert for the group as well.
- Your weekly insights recap. A short summary of how your accounts performed over the past week.
- Your monthly insights recap. The same performance summary, pulled together for the month.
The insights recaps have an opt-in, so you can switch them on or off whenever you like.
Want to take it to the next level or customize your weekly and monthly reports? Create a custom recurring report instead.
Connect Slack or Microsoft Teams
Want alerts in chat? Connect one tool or both, then decide which group's notifications go where.
Slack
- Go to Settings › Notifications
- Select Connect to Slack and approve it in your workspace.
- Choose which group's notifications land in which Slack channel.
Microsoft Teams (coming soon!)
- Go to Settings › Integrations.
- Select Connect to Microsoft Teams and approve it for your organization.
- Pick the team and channel for each group.
You can connect Slack and Teams at the same time, and send different groups to different places.
Two things to know: If a connection ever breaks, just reconnect. It takes about 30 seconds. And if you do not see Integrations in your settings, chat notifications are not enabled for your account yet. Reach out to support and we will sort it out.
Why some alerts are grouped or delayed
To keep your inbox and your bell from filling up, Sked Social handles busy moments for you. There is nothing to set up. This happens on its own.
- Grouped alerts. When a lot happens at once, Sked Social bundles it into a single message instead of a stream of them. Think of this like one notification for 10 posts ready to review instead of 10 notifications.
- Capped alerts. For high-volume things like keyword trends, you will get at most one update every 24 hours.
Still stuck? Our support team is real people, available 24/7. Reach us from Help & Support in your account menu.