Setting Up Notifications in Sked

Notification channels

There are four ways Sked can reach you:

In-app feed: the bell icon in the top bar of your Sked dashboard. A running log of everything that's happened, filterable by read and unread.
Email: sent via Sked's new notification system. These will replace some of the existing Sked emails you may already receive.
Mobile push: alerts delivered to your phone via the Sked mobile app.
Chat: Slack and Microsoft Teams. Both can be connected at the same time, and each group in Sked can be routed to a different channel within your workspace.

Two levels of preferences

User notifications

User notifications are personal – they're triggered by things that involve you directly, regardless of which accounts or groups you manage.

Where to manage them: Profile → Notification

The following notification types are available at the user level:

Notification	What triggers it	Default channels
Post Teamwork Comment	A team member mentions you in an internal comment on a post	Email, In-app feed,
Idea Assigned	An idea on the Idea Planner is assigned to you	Email, In-app feed
Idea Teamwork Comment	A team member mentions you in an internal comment on an idea	Email, In-app feed

These are on by default. If you're an existing Sked user, your preferences have been migrated into the new system, check this page to confirm the setup looks right for you.

Group notifications

Group notifications cover activity across the social accounts in a specific group – posts, keywords, approvals, and more. Each user manages their own preferences per group, so team members can choose different notification setups for the same group.

Note: Notification preferences are controlled at a group level, individual social account preferences within a group are not supported.

Where to manage them: Manage Accounts, open a group and click the pencil icon to edit the group. The preferences shown are your own unique user preferences for the group selected, and making changes only affects your own user.

We've automatically subscribed all users to the most essential group notifications as a starting point. You can expand or narrow these at any time by opening a group, enabling the Group Opt-in toggle, and adjusting the channel toggles for each notification type.

[IMAGE: Screenshot of the Group Opt-in toggle and the notification preferences grid]

The full list of group-level notification types, with their default channels:

Notification	What triggers it	Delivery	Default channels
Account Disconnection	A connected social account is disconnected and needs reconnecting	Batched	Chat, Email, In-app feed,
Comment Negative Sentiment	A comment with negative sentiment is detected on an account you manage	—	Chat
Comments Processed	Social Listening finishes processing comments for a social account	Batched	Chat, In-app feed
Keyword New	A new keyword is detected in Social Listening for a group you manage	Batched & throttled	None
Keyword Trend	A tracked keyword trends up or down significantly in Social Listening	Batched & throttled	Chat, Email, In-app feed
Post Failed	A scheduled post fails to publish	Batched	Chat, Email, In-app feed, Push
Post Notification	A manual (reminder) post is due to be sent	—	Chat, In-app feed, Push
Post Sent	A post is successfully published	—	None
Post Status Change	A post's status label is created or changed	Batched & throttled	None
Post Status Change Approvals	A post's approval status changes — approved or returned for changes	Batched	Chat, In-app feed
Idea Assigned	An idea on the Idea Planner is assigned to you	—	Email, In-app feed
Idea Create	A new idea is created in Ideas	—	None
Idea Move	An idea is moved to a different column on the Idea board	—	None

Some notification types have no destinations by default (e.g. Post Sent), but can be enabled as needed on a group by group basis.

Note on Negative Sentiment: Sked doesn't process comment sentiment in real time , comments are analysed on a daily cycle. The notification will fire when that processing is complete, so there'll be a delay between a comment being published and the alert reaching you.

Connecting Slack and Microsoft Teams

Both Slack and Teams can be connected simultaneously. Once connected, each group can be routed to a different channel within your workspace.

Where to set up: Profile → Integrations

To connect Slack:

Go to Profile → Integrations
Select Connect to Slack and authorise Sked in your Slack workspace
Once connected, open each group under Manage Accounts and select the Slack channel you want notifications routed to

To connect Microsoft Teams:

Go to Profile → Integrations
Select Connect to Microsoft Teams and authorise Sked in your Teams organisation
Once connected, open each group under Manage Accounts, select your Team, then select the channel

If you see a connection error on a group, go back to Profile → Integrations and reconnect. It takes about 30 seconds.

How batching and throttling work

Some notification types don't fire instantly. We utilise batching and throttling to avoid flooding you when a lot happens at once, and will deliver a single alert with additional information over multiple sequential alerts in succession.

Batched notifications have a short delay before delivery. If multiple qualifying events happen in quick succession, they're grouped into a single notification rather than arriving one at a time.

Throttled notifications go one step further: they're batched and capped at once per 24 hours. This applies to high-frequency-burst events like keyword changes or post status updates, where you want to know something happened — but not every single time it happens.

The delivery column in the table above shows which notification types use batching, throttling, or both.