We're excited to launch Google My Business posting in Sked.
This allows you to post to your Google My Business profile, which appears alongside the search results for your business like this:
To find out more about Google My Business or how to set it up in the first instance, please see Google's documentation.
Google limits who can use Google My Business posts to only some businesses, so you should also check if you can create Google My Business posts in the Google Business Dashboard.
One of those limits is that your business must be 'verified' before you can post to Google My Business. the Google Business Dashboard should contain information on verifying if this is not completed.
Known limitations of our integration
There are some known limitations of our integration with Google My Business posts:
- Sked only supports single images added to posts (not videos, multiple images or images and videos together). This is a limitation of Google's API, so if/when they change that we intend to support all post types.
- The creation and editing experience is quite basic at present (not very beautifully integrated!). We intend to replace this as part of our current work on a new system to edit and create posts.
- You can only associate one Google account with one Sked user account. This means that all Google My Business profiles must be added to one Sked user account (you cannot add some to one Sked user and others to another Sked user). This is a limitation of Google's authentication system.
- Sked only supports some Google My Business post types: "What's new" ("standard"), Events, Offers and Alerts. We do not support products at this time (this is a limitation of Google's API).
- Creating or editing Google My Business posts is not possible via the Sked mobile application for iOS or Android.
Additionally, some validations are (intentionally) quite 'loose'.
For example, while we do not support video posts to Google My Business, it is possible to schedule posts to Google My Business that contain videos. These will fail (and you will be emailed!) when we try and post them.
We will continue our work of cleaning up these limitations where we can.
Google My Business posts will correctly preview and be able to be approved as part of our external approval system if you use it.
Getting started with Google My Business in Sked Social
Firstly, ensure that our support or product team has enabled Google My Business for you. We must enable your participation in the beta program – jump on chat to get started.
- Go to the accounts page, click add another account, and then select Google My Business.
- You will be redirected to Google to authorise Sked's access to your Google My Business location(s). Ensure you have selected the right Google account if multiple are listed.
- You will be redirected back to Sked, and then we will display the available location(s). If you are not shown the available locations, click add and then Google My Business again and they will be displayed.
- Select the location(s) you want to add and click add.
You will then be able to schedule posts to the location(s) added. We recommend setting up account groups to make your life easier if you manage multiple brands or locations.
A Google My Business location can have all the same features as any other account, like a queue setup.
Note that when you schedule or edit a post, you must choose a "topic type". These are Google's "post types", and each post type has certain features included (such as a coupon).
This article has more information on the different post types for Google My Business.
You can check the preview for the Google My Business post on the upcoming posts page to see what it will look like when published.
Removing the Sked <> Google association
To remove access to Sked (in case you need to reset the connection), go to the third party access page (make sure the right Google account is selected in the top right), scroll down to Sked Social then click and "remove access".
This will revoke all Google tokens connected to Sked and allow you to reconnect if needed.