TikTok DMs in Sked Social Inbox
Sked Social Inbox now supports TikTok DMs. When someone messages your TikTok Business account, the conversation appears in your Sked Social Inbox alongside messages from your other connected channels. You can read and reply without leaving Sked Social.
Overview
You need a TikTok Business account
TikTok DMs are only available for TikTok Business accounts. Personal TikTok accounts cannot send or receive DMs through Sked Social. This comes from TikTok's own API, not a Sked Social limit.
If your TikTok account is a Personal account, you can still manage comments in Sked Social Inbox. DMs will not appear until you switch to a Business account on TikTok.
Not available for EU accounts
TikTok's Business Messaging API is not available for Business accounts based in the EU. If your TikTok Business account is registered in the EU, TikTok DMs will not appear in your Sked Social Inbox, even if the account is otherwise fully connected. This is a TikTok restriction, and it applies regardless of your Sked Social plan.
Reconnect your account to update permissions
If you connected your TikTok Business account to Sked Social before TikTok DM support launched, you need to reconnect it to grant the new DM permissions.
- Go to Settings > Manage Social Accounts.
- Find your TikTok account and select reconnect or re-authenticate
- Follow the prompts to grant DM access.
Once reconnected, new TikTok DMs appear in your Inbox. DMs received before you reconnected are not imported.